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Terms and Conditions

TUITION FEES AND PAYMENTS

• Hampstead Piano Academy yearly courses are paid in advance on a monthly basis and include weekly individual piano lessons (as per Hampstead Piano Academy’s own term dates), recital expenses and administration fees.
• Tuition fees are calculated based on an academic year calendar, from September to June.
• The total cost of a yearly course is divided into 10 equal monthly installments.
• Payments are collected by Direct Debit on the 1st day of the month.
• Students pay a flat rate, whether there are 3 or 5 lessons in the month. At this price, the student is guaranteed that the teacher will be present to teach for 36 weeks per year on the allocated slot.
• Should the Direct Debit fail to collect payment from a student, lessons will be put on hold until fees are collected in full.
• Payments not collected by the 2nd day of the month will be considered late.
• Lessons put on hold due to late or unpaid fees, will not be refunded, rescheduled or made-up.
• Late payments are subject to an 8% penalty fee to be charged on top of the amount in debt.
• Fees are not refundable.
• Hampstead Piano Academy reserves the right to update its fees at any time.

 

CALENDAR

• Hampstead Piano Academy operates within the term dates described on its own calendar.
• Half terms, winter and spring holidays are not included in the total calculation of a yearly course’s fee.
• There are 36 teaching weeks in the academic year, from September to June.
• Make-up lessons will take place on the stipulated weeks in the calendar, on the student’s regular slot.
• Lessons during summer months will be booked and invoiced separately and will be subject to availability.

 

SCHEDULE

• Hampstead Piano Academy will assign a permanent weekly slot for the student. The student will commit to the same time slot throughout the academic year.
• The pupil’s place is not secured until payment has been received.
• Hampstead Piano Academy cannot guarantee that all pupil’s requests will be fully accommodated.
• Hampstead Piano Academy makes every effort to keep the student’s slot unchanged during the whole academic year and expects the same from the pupil. The teachers’ schedules are usually fully booked and therefore they cannot guarantee that any request to change the lesson time will be accommodated. If under exceptional circumstances the teacher is able to swap a student’s lesson time, a £40 administration fee will be applied.
• In case of lateness the lesson time will not be extended and unless exceptional circumstances occur, they are unlikely to start early.

 

MISSED LESSONS AND ABSENCES

• Slots offered to a pupil cannot be assigned to someone else in case of absence. Therefore, missed lessons cannot be refunded, rescheduled or made-up.

• Missed lessons due to illness will not be rescheduled or refunded.

• Missed lessons due to extreme weather conditions will not be rescheduled or refunded.

• Hampstead Piano Academy recommends the student to inform the teacher about any absences planned.

MAKE-UP AND RESCHEDULED LESSONS

• Rescheduling a lesson’s day or time is not permitted.
• Provided 48hours notice of absence has been given, students may have one make-up lesson a year.
• Make-up lessons will be taught within the stipulated make-up lessons week from Wednesday 29th June to Tuesday 5th July 2022, on the students’ regular slot.
• Make-up lessons will not be arranged during any other week, nor at a different time than the allocated.
• Only students up-to-date with payments can attend a make-up lesson.
• Students who cancel their yearly course any time before June 2022 will not be entitled to any make-up lesson.
• Students who switch from yearly courses to off-sessions any time throughout the academic year, will not be entitled to any make-up lesson.
• Any student not able to attend a make-up lesson, will miss the benefit of it.
• Missed lessons due to illness will not be rescheduled or refunded.
• Missed lessons due to extreme weather conditions will not be rescheduled or refunded.

 

TEACHER’S UNSCHEDULED ABSENCES

• If the teacher is absent or cancels a lesson, the pupil will receive a makeup session or a lesson from a substitute teacher.

 

EXTRA LESSONS

• If a student requires any extra lesson outside his/her allocated weekly slot, this session will be subject to the teacher’s availability and will be charged as an off-session.

 

HEALTH, HYGIENE AND WELLBEING

• It is mandatory for all students to disinfect their hands upon arrival to the studio.
• In the event of sickness, students should stay at home and take their lesson online.
• Missed lessons due to illness will not be rescheduled or refunded.

 

ENROLLMENT (current students)

• Students willing to continue their lessons in the autumn term need to book their slot by the end of July.
• Payment for September monthly tuition will then be required in advance to secure a place in the Academy for the following season.
• Bookings for the next academic year will open shortly after the Spring Concert and slots will be allocated on a first comes first serves basis.
• If a current student does not confirm his slot by the end of July, his spot will be offered to the waiting list.

 

ENROLLMENT (new students only)

• Your first invoice will be calculated on a pro rata basis from the date of your confirmation email until the last day of that same month. After that, a monthly flat rate will be collected by Direct Debit on the 1st day of each month.

For example, if your confirmation email was received on 15th September 2021, you will be charged for the period 15th September 2021 – 30th September 2021 on a pro-rata basis. The rest of your yearly tuition will be collected by Direct Debit monthly installments from 1st October.

 

ARRIVING EARLY / LEAVING LATE

• Waiting until the lesson time to ring the doorbell and leaving quietly and on time would help ensure that all students get the full length of instruction and lessons are not interrupted.

 

INSTRUMENTS CARE

• Students are expected to treat Hampstead Piano Academy’s musical instruments with the proper respect. In the event of damage to a piano by a student, he/she (or the parent/guardian) will be responsible for the cost of any repair, including full replacement cost if needed.

 

TERMINATION OF TUITION

• One month paid notice is required to terminate tuition.

For example, if we receive your written notice of termination on 20th October, you will be charged for the period 20th October – 20th November. Whereas the October monthly installment would have already been collected on 1st October, the period from 1st- 20th November will be invoiced separately. Your Direct Debit will be cancelled once this final invoice has been settled. Otherwise, the November installment will automatically be taken in full.

 

SEVERE WEATHER CONDITIONS

• In the event of severe weather conditions (snow, very high temperatures, heavy storms) students may have online lessons as an alternative to travelling to the teachers’.
• Missed lessons due to extreme weather conditions will not be rescheduled or refunded.

 

STUDENT’S COMMITMENT
• Teachers are not responsible for any extra work to be done outside the lesson time.
• Hampstead Piano Academy does not guarantee that a student’s musical ability will be improved as a result of the lessons, as it is the student’s commitment to practice what will impact directly on their progress.
• Any exams, festivals, competitions or concerts should not be attended without the teacher’s consent as it is the teacher’s role to assess the student level and prepare the student accordingly.
• Hampstead Piano Academy cannot guarantee any result expected in an exam or performance event. The chances of success will depend on the quality and quantity of work done by the pupil between the lessons.

 

CONDUCT

• Hampstead Piano Academy requires all students to conduct themselves accordingly and appropriately, with respect to the teacher and peer learners at all times during the lesson and when in the premises. If the teacher, in his or her reasonable opinion, feels unable to continue tuition due to inappropriate conduct by the pupil or anyone connected with the pupil, tuition may be ended and fees will not be refunded.

 

EMERGENCY

• In case of medical emergency during a lesson or any other event organized by Hampstead Piano Academy, the teacher will use his/her best judgement in obtaining medical care for the student. The student (or parent/guardian) will accept the responsibility for any related expenses.

 

COMMUNICATION BETWEEN PARTIES

• For the purposes of these terms, written notice must be given by email.

 

AGREEMENT

By making the first payment, the student agrees to these Terms and Conditions and brings into existence a legally binding personal contract between teacher and student (parent/guardian).

FAQ

Fees and Payments

I PAY A MONTHLY FLAT RATE, HOW MANY LESSONS A MONTH WILL I HAVE?

There is not an equal number of lessons every month, but a guaranteed amount of 36 teaching weeks a year. When there is a half term or school holiday, you will be paying the same monthly tuition but you are not been charged for those weeks in the total calculation of a year’s tuition. Please visit our calendar for further details, as all teaching weeks are counted on the margin and those with no lessons on it, are left blank.

 

WHY AM I CHARGED THE SAME TUITION FEE IN MONTHS WHERE THERE ARE LESS LESSONS?

Monthly payments are easier to budget for than large long-term invoices. Tuition fees are calculated based on an academic year calendar, from September to June. All courses include individual lessons plus other services such as the performance opportunities and expenses for administrative duties.
The total cost of a year of tuition is divided into 10 equal monthly installments. Consequently, payments are the same every month, whether the student has 2 or 5 lessons scheduled in the month. Months like December may have only 2 lessons however, other months such as September or March may have 5.
At this price, the student is guaranteed that the teacher will be present to teach for 36 weeks per year.

 

WHY IS MY PAYMENT COLLECTED BY DIRECT DEBIT?

An online bill pay for piano tuition will save you and your teacher considerable time and energy. Setting up an automatic recurring payment at the beginning of the academic year will prevent you from forgetting your payments and receiving further reminders from us.

 

CAN I PAY “BY THE LESSON”?

Yes, you can. But it is more expensive for you and it does not guarantee a weekly spot in your teacher’s schedule. These are called ‘off-sessions’ and are booked one by one through our online scheduling system. Subject to availability.

Absences

WHAT HAPPENS IF I MISS A LESSON?

Your tuition pays for a spot on the teacher’s schedule and it is the student’s responsibility to make the most of it. Because specific times are set aside for specific students, a pupil who does not attend a lesson will simply miss the benefit of that lesson. A missed lesson is a missed opportunity. Time is non-renewable and teachers cannot create extra lesson times for students missing their sessions. There are no refunds, make-ups or discounts given unless the teacher is the one unable to teach.

 

WHY CAN’T I RESCHEDULE MY LESSON?

Even with plenty of notice, we are unable to administer requests for lesson swaps or reschedules. To reschedule just one lesson leads to a series of timetable swaps and multiple emails to secure a change of time. With over 60 students, this becomes a heavy administrative burden that is not sustainable for a small business.
Furthermore, when a student reschedules a lesson, a gap is created in the teacher’s timetable. The teacher cannot schedule a new student for that one solitary session, therefore not only the teachers are losing the initial booked time, but they are also going to spend some extra time later in the week to make it up, which means they are booked twice by the same student. There are weeks when everyone wants a more convenient time for their piano lesson and in order to accommodate students coming at different times, it is the teacher’s own schedule that is being inconvenienced; even if the student who asked for the change did not intend this.
Your teacher is scheduled to be present for your lesson at the time reserved specifically for you. If you cannot make it, please be assured that your tuition is still working for you as it includes other goods such as the performance opportunities.
Provided 48hours notice of absence has been given, students may have one make-up lesson a year, allocated within the stipulated make-up lessons week.

 

WHAT CAN I DO IF I AM NOT ABLE TO COMMIT TO A WEEKLY SLOT OR IF I NEED TO BE AWAY FOR A FEW WEEKS?

Regularity of attendance is crucial to a successful outcome however, in the case of adults with a busy lifestyle, it is understandable that work and other commitments might prevent the student from taking piano lessons weekly. Pupils not able to commit to regular lessons or who prefer to have their sessions with less frequency, may consider to switch to off-sessions (Pricing can be checked on our website. Terms and conditions apply)

 

WHAT HAPPENS IF THE TEACHER IS NOT ABLE TO TEACH?

If the teacher is absent or cancels a lesson, the pupil will receive a makeup session or a lesson from a substitute teacher.

Booking and Scheduling

WHY DO I NEED TO PAY SEPTEMBER’S MONTHLY TUITION IN JULY?

Due to the high volume of enquires from prospective pupils, students willing to continue their lessons in the autumn term need to book their slot in July. Paying for September will secure your spot on the teacher’s schedule.

 

BUT WHAT HAPPENS IF MY CHILD CHANGES HIS/HER MIND AFTER THE SUMMER?

We understand how unpredictable a child sometimes may be however, when a student confirms he/she will be coming back, the teacher will hold that spot specially for that pupil and will not offer it to new inquires. If the student eventually decides not to continue, the teacher would not only lose that one student, but also the one who inquired. Therefore, fees will not be refundable.

 

I CAN’T CONFIRM MY CHILD’S SCHEDULE UNTIL SEPTEMBER, WHAT CAN I DO?

We appreciate the extra activities kids have and the time it takes to organize them all. Some clubs or sports publish their timetables after school has started, but our piano teachers would not be able to guarantee a place at the Academy if you wait too long. We can help you knowing in advance when the piano lesson will be so other activities don’t clash with it and your child is not over-scheduled.

 

CAN I CHANGE MY PERMANENT LESSON DAY OR TIME?

Hampstead Piano Academy makes every effort to keep the student’s slot unchanged during the whole academic year and expects the same from the pupil. The teachers’ schedules are usually fully booked and therefore we cannot guarantee that any request to change the lesson’s time will be accommodated. If under exceptional circumstances the teacher is able to swap a student’s lesson time, a £40 administration fee will be applied.

 

HOW DO I KNOW IF MY CHILD LIKES LEARNING THE PIANO?

We offer a 30 minutes trial lesson before signing up for a yearly course. Pupils not ready to commit to regular lessons can take some more off-sessions to extend the trial period (Pricing for off-sessions can be checked on our website. Terms and conditions apply)

 

HOW CAN I STOP MY LESSONS?

One month paid notice is required to terminate tuition.

For example, if we receive your written notice of termination on 20th October, you will be charged for the period 20th October – 20th November. Whereas the October monthly installment would have already been collected on 1st October, the period from 1st- 20th November will be invoiced separately. Your Direct Debit will be cancelled once this final invoice has been settled. Otherwise, the November installment will automatically be taken in full.